Customer stories
Toyako Salon logo

Hair salon · Johor

A salon has no tables and no food.

Toyako is a hair salon chain in Johor. Pip holds conversations about salon services, in more than one language.

Customers explain what they want and show hairstyle references on their phones. A stylist takes over for the consultation and the booking.

Nothing in this venue resembles a restaurant. That is why it matters.

FL1 at the entrance of the Toyako salon
Toyako · 30 August 2026

What we loaded

A salon is not a smaller restaurant.

Everything Pip could say had to be loaded, and given limits.

  • The company story, and four branches with their opening hours
  • Every service, and how long each one takes
  • How the price changes, and what it must never quote
  • Topics it must never discuss
  • One person to hand the customer to, and a rule that it guides bookings but never makes them
Pip explains a service. Pip explains an approved hot-stone treatment in Malay, with supporting visuals on FL1's screen. Recorded at Toyako on 1 September 2026.

Magic Mirror

See the haircut before the haircut.

We built Magic Mirror for Toyako. A customer says “magic mirror” and picks a hairstyle. With their consent, Pip takes their photo and shows them with the new look. A QR code saves the picture, and a stylist confirms what is possible.

A function test at Toyako on 5 September 2026. The person in the video is a tester, not a customer.
A sign telling customers to say magic mirror

Step 1

Say the words

A customer says “magic mirror” to start.

A tester picks a hairstyle on the touch screen

Step 2

Pick a style

Twelve hairstyles, or a photo from their phone.

Pip counts down before taking the photo

Step 3

Take the photo

With consent, Pip counts down and takes the photo.

The generated new look with a QR code to keep it

Step 4

See the new look

A QR code saves it. A stylist confirms the price.

Magic Mirror photographs are from a function test at Toyako on 5 September 2026. The person in them is a tester, not a customer.

In the salon

A person stops to talk to Pip in the Toyako salon
A customer. A person stops to talk to Pip. 1 September 2026.
FL1's screen showing a hot stone treatment while Pip explains it
A service. Pip explains a hot stone treatment, with the service on screen. 1 September 2026.
FL1 at Toyako with Pip on the lower screen
Ready to talk. FL1 at Toyako, with Pip on the lower screen. 4 September 2026.

Photographs from Toyako. Pip's reply in the video is translated from Malay. Qualitative deployment evidence: no sales or booking uplift is claimed. Toyako's prices and staff names are not reproduced.

Your venue is not a restaurant either?

Pip needs a way to see, a way to speak, your information to answer from, and something to act through. The room can be anything.