Legal & Compliance
FoodLink System Malaysia Sdn. Bhd., Last reviewed March 2026
Privacy Policy
Last Updated: March 2026
1. Data We Collect
FoodLink System Malaysia Sdn. Bhd. collects only the information necessary to provide our services. This includes contact details (name, email, phone number, business name) submitted through our inquiry form, and anonymized usage analytics from our website (page views, session duration, referral source) via Google Analytics.
2. On-Device Robot Data
Our FL1 robots use LiDAR and 3D vision sensors exclusively for on-device real-time navigation. No personally identifiable image or facial recognition data is stored or transmitted to our servers unless a client has explicitly authorized a loyalty program that requires it.
3. Cloud Analytics
Restaurant performance analytics (delivery counts, route efficiency, uptime statistics) are encrypted in transit and at rest. This data is accessible only to authorized management accounts associated with your deployment contract.
4. Cookies
Our website uses minimal cookies for analytics purposes. We do not use advertising or tracking cookies. You may disable cookies in your browser settings at any time without affecting core website functionality.
5. Data Sharing
We do not sell, rent, or share your personal information with any third parties, except where required by Malaysian law or court order. Your contact information is used solely for responding to your inquiry and administering your service contract.
6. Contact for Privacy Matters
For any privacy-related inquiries, please contact us at [email protected] or by post at our registered address in Johor.
Terms of Service
Last Updated: March 2026
1. Delivery & Deployment
There will be a lead time of approximately 1 month from the date of order confirmation before delivery, subject to product availability. Deployment will take approximately 1 to 3 working days, during which FoodLink System will install, configure, and test the robot. The client is responsible for ensuring that the deployment site is ready and accessible during this period.
2. Training
Upon successful deployment, FoodLink System will provide on-site training to designated staff, covering robot operation, basic troubleshooting, and standard maintenance. Additional or extended training can be provided at an extra cost.
3. Software Support
Remote software support is included throughout the lease period at no additional cost. Support requests (e.g., layout changes, table number updates, configuration adjustments, and software-related issues) will be attended to within one (1) working day, and are typically resolved within the same day. Remote support may be provided via video call, remote access, or online configuration updates.
4. Hardware Support
For minor hardware issues, FoodLink System will provide remote assistance and troubleshooting guidance within one (1) working day. For major hardware issues requiring physical inspection, disassembly, or internal repairs, FoodLink System will arrange for on-site support. Due to logistics and travel arrangements, on-site intervention may take approximately five (5) to ten (10) working days.
5. Pioneer Phase & Lease Commitment
Following the delivery date, the client starts with a 3-month pioneer phase to evaluate the robot and its features. The client may cancel at any time during the pioneer phase, with no penalty. If the client does not cancel, the lease continues as a 12-month lease. Rates are quoted per venue. Full support and maintenance is provided during the pioneer phase and throughout the rest of the lease.
6. Advertising & Content Management
The FL1 includes built-in advertising and promotional display functionality. During the initial deployment phase, FoodLink System will assist with updating advertising content remotely. Once a self-service content management feature is released, clients will be able to update content independently. FoodLink System is not responsible for the creation of marketing materials unless otherwise agreed in writing.
7. Billing Terms & Deposit
To confirm the order, the client is required to pay a deposit equivalent to 1 month's lease fee. The deposit must be received before order confirmation and commencement of delivery. Payment is due within 14 days of the invoice date. The lease deposit shall be offset against the first month's lease invoice unless otherwise agreed in writing. The lease deposit is non-refundable unless otherwise agreed in writing.
8. Robot Ownership & Removal
The FL1 robot remains the property of FoodLink System Malaysia Sdn. Bhd. at all times. Failure to settle invoices issued during the active lease period may result in suspension of services and/or retrieval of the robot.
9. Client Responsibilities
The client is responsible for providing a clean, unobstructed operating environment and a standard 240V power outlet for robot charging. Any physical damage caused by accidents, power surges, water exposure, misuse, improper handling, or unauthorized modifications is not covered under the lease warranty.
10. Limitation of Liability
FoodLink System Malaysia Sdn. Bhd. shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use the FL1 system, including but not limited to loss of revenue during scheduled maintenance windows.
Warranty & Support
Last Updated: March 2026
1. Coverage
Throughout the lease period, FoodLink System will provide full hardware and software support under standard service terms. This includes coverage for manufacturing defects, software malfunctions, and normal wear-and-tear issues not caused by misuse or external damage.
2. What Is Not Covered
The lease does not cover damage resulting from accidents, power surges, water exposure, misuse or improper handling, or unauthorized modifications.
3. Warranty Claim Process
To initiate a support or warranty request, contact our engineering team at [email protected] with your unit serial number, a description of the issue, and if possible, a short video of the problem. Software issues are typically resolved within one (1) working day. Hardware issues requiring on-site intervention may take five (5) to ten (10) working days.